Shipping Policy
At Bonbon India, we are committed to delivering your orders with the highest level of care and efficiency. Below is an overview of our shipping policy to ensure that your shopping experience is smooth and transparent:
1. Order Processing Time
- All orders are processed and dispatched within 2-4 business days of receiving the order.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive an order confirmation email once your order is successfully placed, followed by a shipping confirmation email once your order is dispatched.
2. Shipping Rates & Delivery Times
- Standard Shipping: The delivery time typically takes between 5-7 business days depending on the destination.
- Express Shipping: Available for faster delivery (within 3-5 business days), at an additional cost.
- Shipping charges are calculated at checkout based on your delivery location and the weight of your order.
3. Delivery Locations
- We currently ship nationwide across India.
- Unfortunately, we do not offer international shipping at the moment.
4. Tracking Your Order
- Once your order has been dispatched, you will receive an email with a tracking number to track the progress of your shipment.
- You can also track your order status on our website by visiting the "Order Tracking" section.
5. Shipping Partners
- We partner with trusted courier services to ensure timely and safe delivery.
- In case there is a shipping delay, we will notify you immediately and work to resolve the issue.
6. Address Accuracy
- Please ensure that the shipping address provided is correct and complete. Bonbon India is not responsible for any delays or failed deliveries due to incorrect or incomplete address details.
- If you realize there is an error in your address after placing the order, please contact our customer service team at inquires@bonbonindia.com as soon as possible, and we will try to correct it before the order is dispatched.
7. Order Status Issues & Lost Shipments
- In case of any discrepancies in the shipping or delivery process, please contact our customer service at inquires@bonbonindia.com.
- If your order is lost in transit, we will initiate a thorough investigation with the courier company and ensure that your order is either located or replaced.
8. Return and Exchange Policy
- For details regarding returns and exchanges, please refer to our Return Policy page for comprehensive information.
9. Customer Support
- If you have any questions regarding your order, shipping status, or require assistance, please reach out to us at inquires@bonbonindia.com. Our team will be happy to assist you.
Thank you for shopping with Bonbon India! We appreciate your trust and look forward to serving you.